Purchasing Method

 

    In the retail industry where customer service can directly impact sales, there needs to be a high emphasis on strategies to enhance the way you engage with your customers. With the help of RuggedMOBI’s M68 rugged mobile computer, you can incorporate engagement tactics that eliminate the need to relocate or move out of customer’s sight to accomplish a task. 

 

    RuggedMOBI’s M68 rugged handheld computer offers solutions that can cover each level of customer engagement from initiation to payment, so your workers can be present 100% of the time while fulfilling their inquiries. By spending less time on executing tasks, you can invest more in meeting their satisfaction and create more opportunities to make a sale.
 

 

 

 

Situation


    Sales are unable to cope with a large numbers of customers at the same time, this can causing poorer quality of the service and unhappy customers easily.

    Customers can not be satisfied with the long waiting time and chaotic commodity information during the shopping process, it is highly possible for them to choose another store next time or even terminate this shopping process




 

Solution

 

    Equip RuggedMOBI 's M68 industrial handheld terminal at different locations in the store in order to to provide immediately help for customers.

    Powerful wifi roaming and scanner ability helps customers to find the information of the product which they are interested to during the walking shopping process ( eg: the food label/color/size).

    This self-help service provides help and maintain customer’s personal space at the same time. Innovative shopping experience increased the fun, interactive and engagement with the customers. Meanwhile  increases the working efficiecy of the staff.

Highlight 

 

· Knowing customer’s preference by their searching and scanning habit, therefore recommend specified products on M68 industrial handheld terminal.

· Enhance the engagement with the customers, booming the sales and reduce returns and exchanges

· Increase the work efficiency of employees and reasonably allocate company resources

 

 
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